Frequently Asked Questions
General Questions
Doc & Glo is a self-care brand founded by tennis champion Sloane Stephens. We create intentional, clean, and effective body care products designed for active lifestyles.
Crafted from scratch, they've been tested and proven by Sloane globally during her toughest matches.
Like an athlete preparing for her toughest matches, we've put our products through the paces to ensure they deliver the best performance possible.
Each product, from inception to delivery, has taken years and multiple versions to perfect and release.
We're proud to be Leaping Bunny Certified vegan and cruelty-free, and our beautiful packaging, made with glass, aluminium, and recycled plastics, is designed to be refillable to reduce waste.
Our products are:
• Hypoallergenic and dermatologist-tested for sensitive skin
• EU and Sephora Clean-certified
• Leaping Bunny Cruelty-Free
• Vegan and Gluten-Free
• Designed with sustainability in mind, featuring refillable packaging
• Tested and proven by Sloane personally and globally during her toughest matches
Doc & Glo products are custom formulated from scratch with chemists and dermatologists in the USA and produced in the USA and Canada.
Yes, we offer free U.S. shipping on orders over $50.
For orders under $50, we offer $7 flat shipping.
For International Orders, rates are calculated at checkout.
Product Specific Questions
• No. 3161 Game Changing Deodorant
The deodorant uses a natural botanical blend, Deoplex Complex, and Mandelic Acid to neutralize odor while maintaining a balanced pH to prevent malodorous bacteria.
No, the formula is designed to be non-staining and does not leave a white cast.
Yes! Mandelic and Lactic Acids gently exfoliate and brighten skin, while Glutathione improves skin tone over time.
Apply the glass rollerball directly to clean, dry skin. Reapply as needed.
This deodorant features a custom-tooled refillable glass rollerball bottle, making it an eco-friendly choice.
How to refill:
Pour the refill into your original bottle. Tightly twist the cap back on, and enjoy your refreshed deodorant. Each 150ml refill pack contains the equivalent of 3 refills.
Yes, the deodorant is:
• Hypoallergenic
• EU and Sephora Clean
• Non-comedogenic
• Leaping Bunny Cruelty-Free Certified
• Vegan and Gluten-Free
• Dermatologist-tested for sensitive skin
• 24/7 Hustle Deodorizing Body Mist
The Body Mist is a multi-tasking product that neutralizes odor, hydrates skin, and protects against environmental stressors. Unlike traditional deodorants, it’s fragrance-free and ideal for refreshing on the go.
Absolutely! The Body Mist is fragrance-free, so it won’t clash with your perfume or body sprays.
Spray directly onto clean skin from a distance of 6–8 inches. Reapply throughout the day as needed for a refresh.
Yes, the Body Mist is:
• Hypoallergenic
• EU and Sephora Clean
• Non-comedogenic
• Leaping Bunny Cruelty-Free Certified
• Vegan and Gluten-Free
• Dermatologist-tested for sensitive skin
The Body Mist features a bottle made from 90% PCR and a cap made from 100% PCR, making it an eco-friendly choice.
How to refill:
Pour the refill into your original bottle. Tightly twist the cap back on, and enjoy your refreshed Body Mist. Each 150ml refill pack contains the equivalent of 1.7 refills.
Yes! At 85ml, the Body Mist is TSA-compliant and perfect for carry-ons. It’s also great for tossing in your gym bag, purse, or travel bag to stay fresh wherever you are.
Shipping & Returns
Orders are processed within 3 business days (Monday–Friday) from our fulfillment center in North Carolina, USA.
Yes, we ship worldwide via DHL Priority. Shipping rates, including prepaid duties and taxes, are calculated at checkout.
You can request cancellation within 1 hour of placing your order by emailing support@docandglo.com.
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
Contact us at support@docandglo.com to initiate your return or for any product-related issues.
Sustainability
Yes! Both the Body Mist and Deodorant are designed with refillable packaging. Refills will be available starting Winter 2024.
Our Body Mist features 90% PCR bottles and 100% PCR caps, while the Deodorant comes in a custom refillable glass rollerball. Our secondary packaging uses FSC-certified paperboard.
PCR stands for Post-Consumer Recycled materials. These are materials recycled after use, reducing waste and supporting sustainability.
Contact Us
Still have questions?
Our support team is here to help. Contact us via this page or email us directly at support@docandglo.com for assistance with any queries.